Sales & Returns

AVOID RETURNS BY TAKING YOUR MEASUREMENTS
At La Reina, it is our goal to offer you a worry-free on-line shopping experience. Your satisfaction is top priority. We want to offer you a place to shop where you can trust that you will get the help you need. Reduce the chance of a return, by knowing your own measurements and comparing them to the detailed measurement charts for each item, instead of just ordering by your usual dress size or size category. Clothing sizes are not standardized, and this is the secret to successful on-line clothes shopping!

If you would like some help with fitting, please take advantage of the Costume Measurement Questionnaire. Just fill it in with the appropriate measurements, and the name of the item you are interested in, and we will be happy to advise you. Click here for Confidential COSTUME MEASUREMENT QUESTIONNAIRE. Your personal information will not be shared with anyone outside of La Reina Goddess Wear.

UK and AU shoppers, if in doubt about your size, you can get a general idea by checking the USA Size Charts. This is especially important for overseas buyers, as UK sizes are not the same as US sizes. Generally, a UK size 12 would order a USA size 10 - one size down, but best to measure and be sure.

RETURN POLICY
1) Contact us via email within 3 days of receipt to advise of intention to return.
2) Item to be shipped post-marked within 3 days of original receipt. (Slow return postal service is OK)
3) Item must be returned in unworn, unused condition (other than trying it on for size.)
4) Shipping is non-refundable


**Note: Sorry to mention it, but any costume  or clothing that shows obvious long-term wear or odors will be refunded up to a MAXIMUM of 1/3 the original price, less shipping, less a 10% restocking fee - in other words don't even THINK of ordering a costume, wearing it and then returning it for a refund.

PAYMENT
La Reina Goddess Wear offers PayPal as the payment gateway of choice. There is no need to have an actual PayPal account. You can pay with your Visa or MasterCard through Paypal and enjoy the most secure on-line payment vehicle in the world. Not even La Reina will see your payment details, so don't worry!

If you prefer, we do accept POSTAL MONEY ORDERS. That is, a money order issued by USPS, Canada Post, or Royal Mail in US or Canadian dollars only, please. Contact us via email, phone or fax to reserve your item, confirm exchange rates if necessary and  receive mailing details for your money order.

SHIPPING

You will be glad to know that there is no mark-up on shipping and no handling charges.
All shipping rates shown are based upon Parcel Post, and have been chosen based on best way when considering cost and speed.
  • Your purchase will be packaged and mailed to you promptly, generally within 2 BUSINESS DAYS.
  • Most destinations require 10 to 12 BUSINESS DAYS to arrive. Possibly longer during peak mailing periods. (This is out of our control.)
  • Delivery dates are not guaranteed, so please leave some time for your package to arrive.
  • You are responsible for any additional taxes required by your countries' customs regulations.
  • A package will not be considered missing until 5 weeks from time of mailing.
  • If you need a guaranteed delivery date please email us for cost estimates prior to placing your order
(For more information see SHIPPING page)

TROUPES
We are happy to accommodate troupes by organizing group orders and offering you a 5% discount on orders of 5+ similar items, plus combined shipping based on actual weight and size of the shipment. Please email us to discuss your needs.

© Copyright 2008 La Reina Goddess Wear